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FREQUENT ASKED QUESTIONS

How does the ordering process work?
As soon as you know what you want, you can call, email or buy direct from the internet.  If you prefer to call, Please, be ready for the product #.  Our customer service will call or reply your email for your approval.  Upon your acceptance, we will charge your credit card (if you pay by credit card), while waiting for the shipping company to pickup your order and ship it.

Are you a dealer and do you have a warehouse?
Since we offer a lot of different furniture models, we are not able to stock them all.  We stock some of it in our warehouse in California.  As a manufactures' outlet, we work with dealers, wholesalers and importers.  Directly with the manufactures, we offer you the best quality and the best money can buy.  We also save you a substantial time as well as money.  All furniture is new and carries the original warranty from the manufacture. 

Does the furniture come with a warranty?
All furniture come and carry with an original one year warranty from the manufacture. 

What happens when merchandise arrives damaged?
When the furniture arrived, You have 5 days time to inspect the furniture from damage.  If there is any damage, please note on your receipt and send or fax it to us.  If the damage is minor, we will service or fix it otherwise we will exchange.
Major damage because of shipment, you can refuse delivery of the shipment and we will reviewed and arrange to get the furniture repaired or replaced.

How does the furniture packed?
For Outdoor Furniture
Most of the product comes in cartoon box.  Some of them comes in cartoon wrap or crate due to freight and transportation requirement.
For Indoor Furniture
First of all, we wrap the goods with a water resistant wax paper (to protect the finishing from dew) and then wrap again with a cardboard to protect the goods from rubbing against each other while in the container.  We use a heavy cardboard or bubble plastic wrap for the edges and tops.  We use a wooden case for breaking items like glass cabinet.  
For other case we use a cartoon box.

Do I have to pay tax?
We are in California, and by law we have to collect sales tax for items delivered in the state of California.  If you live outside of California, we will not charge you the sales tax.

Payment Policy
We will charge you the full amount right before the delivery time.  We will not charge you anything when we don't have the merchandise ready (on-hand).  Instead of calling you for further instruction.  


Buyer responsible for charges, tax (only California) and claims.  

We accept all major credit cards and personal checks.  All sales paid by charge card will be sold by teak etcetera.  

Shipping Policy
All orders are shipped from FOB Canoga Park, California within 5 days.  Standard order and delivery times are  1-2 weeks after placing the order.  Certain products may be in stock, and customer service will let you know for the availability.  Since buyer is responsible for the delivery fee from our warehouse to your home, we will give a quote for the delivery fee and has to be paid off together with the remaining balanced.  We ship orders with cartoon box, cartoon wrap or blanket wrap for common carriers.  Please, contact our customer service for preferred carrier and coordinate shipping details.

Returns & Claims
Return Policy
If you are not satisfied with your purchase, it may be returned in its original condition within 30 days for a full refund, excluding shipping.  

There will be a 15% restocking fee on all returned and canceled orders after the orders were shipped.  Please, inspect and packed the orders before shipping.  Any claims for defective merchandise must be made within 5 days after received the goods.  Claims for damaged shipments must be made with the carrier

For Back Order.
When an order has been processed and can be verified that it has been produce, we do not able to refund the order.  If your order has not been produce by the manufacture and shipped as a courtesy to our customers satisfaction, we will offer a refund.  

The will be no returns allowed without prior approval.  There will be a 20% restocking fee on all returned and canceled orders after the manufacture produce the orders.  Please, inspect and packed the orders before shipping.  Any claims for defective merchandise must be made within 5 days after received the goods.  Claims for damaged shipments must be made with the carrier

All orders are shipped from FOB Canoga Park, California.  Standard order and delivery times are 10-14 weeks after placing the order.  Certain products may be in stock, and customer should call for the inventory list availability.  Since buyer is responsible for the delivery fee from our warehouse to your home, we will give a quote for the delivery fee and has to be paid off together with the remaining balanced.  We ship orders with cartoon wrap and blanket wrap for common carriers.  Please, contact our customer service for preferred carrier and coordinate shipping details.

Privacy Statement
We are committed to respecting your privacy and recognizing your need for appropriate protection and management of your personal information. As a part of our commitment to your privacy, we support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We will not sell, share, or rent your information to others for purposes of solicitation. All information gathered by us is used only to assist us in delivering a product to your home or business. If you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.

We will use your personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of backorders and providing you with information from and about our website.

Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished shopping with us. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Secure Payment Processing:
Credit card numbers, bank account numbers, etc. will be securely transmitted from customers' browser to our servers using 128 Bit SSL encryption.

Fraud Protection:
Our shopping cart now protects against fraudulent transactions with the Address Verification Service (AVS). The shopping cart allows a merchant to specify which types of AVS mismatches will result in a decline of the client credit card authorization request.

Your Feedback
If you feel that this company is not abiding by our privacy policy, please contact Customer Service. Please include your telephone number in your correspondence.

Thank You
Teak Etcetera

We Honor Major Credit Card

Teak Etcetera is a manufacturer's outlet and importer of fine teak garden furniture. We are specialize in outdoor teak furniture: teak tables, chairs, loungers, steamers, adirondacks and parasols. All products are made of high quality kiln dried plantation grown teakwood.


 

 


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