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Return Policy & Return Merchandise Authorization (RMA) Policy

  Any claim for defective merchandise must be packed in original boxes and without writing on the box.
 
Product has to be in original condition; do not finish or paint the product, all hardware / accessories have
    to be return completely.  
  If you are not satisfied with the product, it may be returned in its original condition within 30 days for a full
    refund, excluding shipping and re-stocking fee.  
 
There will be 15% re-stocking fee for all return items (call for details).
 
Claims for defects or missing parts must be made within 7 days only.  After 7 days, there is no service. 
    NO EXCEPTION.
 
Pictures are required to claim merchandise defective.  Please e-mail to cs@teaketcetera.com or mail in
    to our address.
 
We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
 
Any claims for merchandise damaged in transit must be made through carrier.  Before signing freight bill,
    please inspect all boxes for damages (make sure the carrier signs the freight bill for any damages).
 
All returned shipments must be freight prepaid and include the RMA number and a copy of the original
    invoice.
 
All cushion order are final.  No return and no refund.
 
The RMA policy is for Reseller only.  We reserve the right to refuse service to anyone.
 

We Honor Major Credit Card

Teak Etcetera is a manufacturer's outlet and importer of fine teak garden furniture. We are specialize in outdoor teak furniture: teak tables, chairs, loungers, steamers, adirondacks and parasols. All products are made of high quality kiln dried plantation grown teakwood.

 


 

 


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